Privacy policy

1. Data controller

• Company name: BIOPARQUE LA ROCHA SOCIEDAD LIMITADA
• Tax ID (NIF): B21917497
• Address: N-322, Alborea (Albacete)
• Email: info@bioparquelarocha.es

2. Purpose of processing

The personal data you provide through our contact channels (telephone, WhatsApp, email or contact forms) is processed for the following purposes:

• To deal with your enquiries, requests for information and bookings (visits, groups, celebrations, restaurant).
• To manage animal sponsorship requests.
• To manage requests for school visits and work placements.
• To reply to any other communication you send us through the website.

3. Legal basis

The processing of your data is based on your consent, given when you contact us voluntarily, and on the performance of any relationship that may be established (for example, managing a booking or a sponsorship).

4. Retention period

Data will be kept for as long as necessary to deal with your request and, afterwards, for the statutory limitation periods that apply.

5. Recipients

Data will not be disclosed to third parties, except where required by law. The website uses the Google Maps service to show our location; when this content loads, Google may process certain data in accordance with its own privacy policy. You can find more information in our Cookie Policy.

6. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability at any time by writing to info@bioparquelarocha.es, stating the right you wish to exercise and attaching a copy of a document proving your identity.

7. Complaints

If you believe the processing of your data does not comply with current regulations, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es), although we ask that you contact us first so that we can try to resolve any question or issue.

Last updated: September 2026. Courtesy translation – the Spanish version prevails.